櫻桃小丸子 – 元氣版 4+

Love this game!! But cannot login via Facebook few weeks ago. Please fix!!

Dear Players,

As mentioned in the [Facebook Login Discontinuation Notice], due to Facebook policy adjustments, the Facebook login method will officially be discontinued on January 29, 2025.

For players unable to log in because they did not complete dual account binding, please fill out the questionnaire provided at the link below. The relevant team will assist you with account recovery. Please note that the account transfer process is complex and will require approximately 10 working days. We kindly ask affected users for their patience.

We apologize for any inconvenience caused and sincerely appreciate your understanding and support. Thank you!

Questionnaire Link:

https://survey.gamania.com/s/KeGdN

★★★After completing the registration, please do not use the account to log in to the game. Logging in during this period may result in data transfer failure. The completion status will be updated in the list below the announcement. Please confirm that the account's processing status is marked as ""Transfer Complete"" before logging in to the game★★★

Required Information for the Questionnaire:

1.Your preferred login method for future access.

2.The code generated by the dual-platform account.

3.The email address of the Facebook account that can no longer be used.

4.A screenshot of the Facebook account’s personal information.

5.Progress on the match-3 levels.

6.Other relevant personal information.

I use Facebook to play and suddenly cannot log in and lost my account! I finish around 2000 challenge and cannot log in! Unbelievable! Total waste of my time! I send a complaint email but nobody reply me! What company is this! Very bad!!!!!

Dear students, To further clarify your question, Please also submit your report through the following official website's Problem Reporting Center and provide the required information: https://service.antspw.com/MSGBoardUI/MobileForm/Index/GLOMK

1.UserID: 2. Binding type of lost account:

When I click in the game, it told me that the updated version is 1.7.1 and told me to update before play.

Then I switch to apply play store but no update was available.

The most updated version in apple play store is 1.7.0 only.

I cannot play or update

Please tell me what to do

I really love this game

Regarding your concern of the game not being able to run/update, we understand your feeling about this situation and really regret about it. Please confirm if the game version has been updated to the latest version and the network connection. If it still cannot run/update, please provide the following information via URL: https://service.antspw.com/MSGBoardUIEN/MobileForm/Index/GLOMK

Please do not reply directly to this email.

• User ID: --- [Please provide]

• Android/IOS system version: --- [Please provide]

• Device brand/model: --- [Please provide]

• Rooted device: Yes/No --- [Please provide]

• Network operator: --- [Please provide]

• Network type (3G/4G/5G/WiFi/metered/limited): --- [Please provide]

• Connection area: --- [Please provide]

Please confirm all informationis correct.

We will confirm with the relevant department as soon as we receive it.

We apologize for any inconvenience caused.